But my problem is not a firewall or antivirus program, because I am continuing to use the AVG system-nothing has changed on my Windows 8 system, and my network works just fine. I, too, have recently begun seeing Dropbox display "Connecting." but never completing the connection. More information can be found in these two links: A common port for proxies is 8080 but when in doubt, contact your IT administrator if applicable.įinally, if you have ever used Norton utilities, you may need to run the Norton Removal Tool, even if you have already uninstalled Norton's software. If you are behind a corporate/school network or behind a proxy make sure you enter the host and port information of your proxy using the Preferences panel. Some firewalls also act as proxies for your computer, so you might need to add them in the proxies Preferences panel to correctly connect. Some antivirus have special features that scan SSL traffic, please review your vendor's documentation and make sure you exclude Dropbox from the list. In general, you need to allow *. and *. to access all the hosts in our domain, since our IPs are constantly changing you need to approve/unblock by domain. Add to the list of approved sites (white list) and make sure it is not on a black list. Allow "Dropbox" (or "Dropbox.exe") to access ports 80 (HTTP) and 443 (HTTPS). If you have an antivirus and/or firewall running, make sure you do the following: This Help Center article goes into detail of the latest known security problem interactions: If your date and time are correct please check other security applications. Incorrect date and time on your computer could also prevent Dropbox from getting a secure connection, please make this is not the case before checking anything else. Connection problems usually mean there is a proxy, firewall, antivirus or other type of security program in the way.
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